Course Outline

MGMT 532 : Philosophy, Principles, and Practices in Management of Quality

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Last approved: Wed, 20 Jan 2016 13:43:56 GMT

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College of Business (WBUAD)
Philosophy, Principles, and Practices in Management of Quality
The content of this course incorporates multiple aspects of the management of quality and the integration of quality considerations into all other management decision processes. The primary thrust of the course is an in-depth analysis of quality management concepts, methods, and techniques from a systems perspective. Areas of emphasis are leadership, strategy development and deployment, quality management tools, customer focus, supplier performance, management communications, projects, and training and development. The course encompasses the body of knowledge required in the Certified Quality Manager certification.

This course provides the student with the philosophy, principles and application of Quality Management concepts as well as the influence of leadership and culture on Quality systems. Upon completion of this course, the student should be able to identify their personal philosophy of quality management, develop an implementation plan for those philosophies, analyze the influence of leadership and culture, and synthesize the information into new and applicable knowledge. The primary purpose of this course is to provide the professional or management practitioner with the insight into how quality management is the preferred way of managing for the postmodern company.

Upon successful completion of this course, the student will be able to:

1. Each student will define their philosophies of Quality Management based on the several quality concepts presented and design an implementation plan for those philosophies at three quality levels, (1) the organizational, the process level, and (3), performer/job level.

2. Analyze and comprehend the principles of Juran, Deming, and Crosby Quality Management Systems and their role in continuous process improvement and customer requirements.

3. Analyze the processes necessary to implement Quality Management in an organization.

4. Evaluate the impact of Quality Management culture in an organization and vice versa.

5. Assess strategies and techniques to improve quality and productivity.

6. Analyze the theory, approaches, and techniques for designing for quality and improvement oriented measurement systems.

7. Assess the impact of supplier involvement in the organization.

8. Debate the need for teamwork in quality management.

9. Evaluate the necessity for training in an organization.

10. Develop a basic understanding of Lean, Six Sigma, and Statistical Process Control methodologies and techniques and their potential to improve operational effectiveness and efficiency.

11. Exhibit comprehension of these objectives in essay format.

Located on the Daytona Beach Campus, the Jack R. Hunt Library is the primary library for all students of the Worldwide Campus. The Chief Academic Officer strongly recommends that every faculty member, where appropriate, require all students in his or her classes to access the Hunt Library or a comparable college-level local library for research. The results of this research can be used for class projects such as research papers, group discussion, or individual presentations. Students should feel comfortable with using the resources of the library. 

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Written assignments must be formatted in accordance with the current edition of the Publication Manual of the American Psychological Association (APA) unless otherwise instructed in individual assignments.

ActivityPercent of Grade
Input Grading Item100

Undergraduate Grade Scale

90 - 100% A
80 - 89% B
70 - 79% C
60 - 69% D
0 - 60% F

Graduate Grade Scale

90 - 100% A
80 - 89% B
70 - 79% C
0 - 69% F
Hong Rosson, Ph.D. - 4/23/2015
Timothy Holt - 4/23/2015
Dr. Aaron M. Glassman - 4/23/2015
Dr. Bobby McMasters - 4/23/2015
Key: 310