Course Outline

MMIS 504 : Knowledge Management: Quality Management for the IS Enterprise

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Last approved: Wed, 20 Jan 2016 14:09:31 GMT

Last edit: Wed, 20 Jan 2016 14:09:30 GMT

College of Business (WBUAD)
Knowledge Management: Quality Management for the IS Enterprise
Knowledge Management (KM) provides a disciplined approach to recognizing and exploiting the value-added transformation of raw data -- numbers, names, or quantities -- into progressively more useful and more powerful forms of understanding. KM has its roots in a variety of different disciplines. Using the overall framework of Quality Management, and its emphasis on learning organizations, this course provides a comprehensive overview of the field of knowledge management integrating theory, practice, history, issues, terms and a future outlook examining organizational change and organizational learning.

This course explains the concepts, theories, and technologies that provide the foundation for KM. It will help the learners acquire the relevant suite of managerial, technical and theoretical skills for managing knowledge in this global business environment. The purpose is to provide a thorough and informative perspective on the emergent practices in the knowledge management.This course integrates theory and practice and challenges students to recognize and apply the fundamental ideas of transforming the organization into a learning organization.

Learning OutcomesUpon successful completion of this course, the student will be able to: Explain the progressive transformation of data into information, knowledge and wisdom, using the knowledge management paradigm Discuss the fundamental concepts of quality management, as they relate to knowledge management Define key knowledge management concepts such as organizational learning and memory, communities of practice and knowledge taxonomy. Identify and describe the different KM life cycle models. Describe the major roles and responsibilities in knowledge management implementation Identify some of the key tools and techniques used in knowledge management applications. Identify and evaluate major KM issues such as ethics, copyright, and intellectual property.

Located on the Daytona Beach Campus, the Jack R. Hunt Library is the primary library for all students of the Worldwide Campus. The Chief Academic Officer strongly recommends that every faculty member, where appropriate, require all students in his or her classes to access the Hunt Library or a comparable college-level local library for research. The results of this research can be used for class projects such as research papers, group discussion, or individual presentations. Students should feel comfortable with using the resources of the library. 

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Written assignments must be formatted in accordance with the current edition of the Publication Manual of the American Psychological Association (APA) unless otherwise instructed in individual assignments.

ActivityPercent of Grade
Input Grading Item100

Undergraduate Grade Scale

90 - 100% A
80 - 89% B
70 - 79% C
60 - 69% D
0 - 60% F

Graduate Grade Scale

90 - 100% A
80 - 89% B
70 - 79% C
0 - 69% F
Lela Halawi - 2/23/2015
Lela Halawi - 2/23/2015
Aaron Glassman - 2/23/2015
Bobby McMasters
1-5 Master of Science in Management Information Systems 1. Understand the role of information and knowledge in organizations, and how to apply information management and knowledge management principles and techniques to support the accomplishment of organizational goals and objectives.
2. Use the principles of quality management to implement continuous business process improvements that achieve information systems’ reliability and robustness in sustainable ways.
3. Understand and apply systems engineering principles to the requirements analysis, design, development, implementation and operational support of organizational information and knowledge management systems.
4. Integrate various ethical, legal, technological and professional perspectives, both local and global, throughout the various MIS decision making and managerial and leadership processes.
5. Lead and manage the various aspects of information and knowledge management, stewardship and governance within a variety of organizational and mission contexts.
Key: 348