Upon successful completion of this course, the student will be able to:
1. Demonstrate an understanding of the nature of effective communication; including the importance, characteristics and process of effective communications in the management of projects.
2. Discuss the issues relating to the implementation and effectiveness of knowledge management systems, and explain strategies for archiving project information upon completion such as lessons learned and ensuring their retrieval for future projects.3. Analyze how companies use communications concepts such as teamwork, persuasion, and negotiation to gain a competitive advantage in managing projects.
4. Discuss corporate communications strategies for managing internal processes such as managing activities and establishing guidelines for company communications such as disseminating information, standardizing procedures, controlling documents and networking.
5. Explain the role of managerial communications in project execution. Use the systems approach as a problem-solving framework to propose communications solutions to business problems, incorporating problem-solving, the research process, and decision making into strategies that can be effectively communicated.
6. Demonstrate an understanding of how electronic communications, conferencing, and work management enhances the collaboration and communication of teams and work groups involved in projects.
7. Describe relationships among the components and functions of managerial project communications: people, data, processes, and technology; and analyze real world case studies that provide background and present important problems in the areas of managing projects – people, data, and resources – through communication.
8. Analyze the communication style of oneself and others, and discuss the implications for project managers that personality and communication style play. Describe how influence and change are advanced through communication.
9. Compare and contrast real world case studies that provide important background in the areas of managing communication resources from a projects perspective.
10. Demonstrate an increase in critical thinking, business writing, and speaking skills as mutually agreed upon by the student and instructor.