Course Outline

PMGT 502 : Effective Communications for Managing Projects

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Last approved: Wed, 20 Jan 2016 14:14:41 GMT

Last edit: Wed, 20 Jan 2016 14:14:40 GMT

College of Business (WBUAD)
Effective Communications for Managing Projects
This course is designed to help the student explore the role of communication in managing projects and to provide a broad survey of the theoretical, organizational, behavioral, and technical aspects of communications. An emphasis is placed on the application of theory to practice, which is intended to develop students' managerial and strategic communication skills so that they may grasp not only how, but also what, why, when, and by what means managers effectively communicate. Students will have the opportunity to gain an understanding of why good communication skills are important in business, how communication today is affected by technology, why effective communication can be difficult, how communication is used in teams, and what issues exist in overcoming intercultural communication barriers. Special attention is devoted to development and use of project communications plans, Project Management Information Systems (PMIS), and appropriate archival of project information.

This course will develop skills in communications that promote the effective management of projects. A theory and applications approach to planning, executing, controlling and closing projects will provide the student with the knowledge, skills and tools required for effective communication in all phases of project management. The emphasis of this course is focused on the nature of communication in projects and methods of effectively communicating; the role of communications in business strategies; the communications tools and skills needed for the effective management of projects; team and work-group collaboration systems; document retrieval, archival, and control; special topics of particular significance for projects such as conflict management, negotiation, change management and knowledge management; real world case studies; and the development of computing, speaking, writing and critical thinking skills.

Upon successful completion of this course, the student will be able to:

1. Demonstrate an understanding of the nature of effective communication; including the importance, characteristics and process of effective communications in the management of projects.

2. Discuss the issues relating to the implementation and effectiveness of knowledge management systems, and explain strategies for archiving project information upon completion such as lessons learned and ensuring their retrieval for future projects.3. Analyze how companies use communications concepts such as teamwork, persuasion, and negotiation to gain a competitive advantage in managing projects.

4. Discuss corporate communications strategies for managing internal processes such as managing activities and establishing guidelines for company communications such as disseminating information, standardizing procedures, controlling documents and networking.

5. Explain the role of managerial communications in project execution. Use the systems approach as a problem-solving framework to propose communications solutions to business problems, incorporating problem-solving, the research process, and decision making into strategies that can be effectively communicated.

6. Demonstrate an understanding of how electronic communications, conferencing, and work management enhances the collaboration and communication of teams and work groups involved in projects.

7. Describe relationships among the components and functions of managerial project communications: people, data, processes, and technology; and analyze real world case studies that provide background and present important problems in the areas of managing projects – people, data, and resources – through communication.

8. Analyze the communication style of oneself and others, and discuss the implications for project managers that personality and communication style play. Describe how influence and change are advanced through communication.

9. Compare and contrast real world case studies that provide important background in the areas of managing communication resources from a projects perspective.

10. Demonstrate an increase in critical thinking, business writing, and speaking skills as mutually agreed upon by the student and instructor.

Located on the Daytona Beach Campus, the Jack R. Hunt Library is the primary library for all students of the Worldwide Campus. The Chief Academic Officer strongly recommends that every faculty member, where appropriate, require all students in his or her classes to access the Hunt Library or a comparable college-level local library for research. The results of this research can be used for class projects such as research papers, group discussion, or individual presentations. Students should feel comfortable with using the resources of the library. 

Web & Chat:
Text: (386) 968-8843
Library Phone:  (386) 226-7656 or (800) 678-9428


Written assignments must be formatted in accordance with the current edition of the Publication Manual of the American Psychological Association (APA) unless otherwise instructed in individual assignments.

ActivityPercent of Grade
Input Grading Item100

Undergraduate Grade Scale

90 - 100% A
80 - 89% B
70 - 79% C
60 - 69% D
0 - 60% F

Graduate Grade Scale

90 - 100% A
80 - 89% B
70 - 79% C
0 - 69% F
Jim Marion, Ph.D., PMP - 2/2/2015
Jim Marion, Ph.D., PMP - 2/2/2015
Tom Henkel, Ph.D., PMP - 2/2/2015
Dr. Bobby McMasters - 2/2/2015
Key: 382