Upon course completion, the student will be able to:
1. Define quality, strategic quality management, and recognize key quality management terms.
2. Discuss ways to develop quality measures and metrics.
3. Describe ways in which system reliability can be improved and discuss Design for Six Sigma.
4. Compare and contrast the radical and incremental improvements.
5. Outline the major elements of a quality management system.
6. Recognize the types and the objectives of quality audits, and describe the quality system audit process.
7. Understand the basic concepts and definitions of experimental design.
8. Evaluate the seven tools of quality and the how to use the problem-solving process.
9. Examine appropriate control charts for specific applications and data types.
10. Appreciate quality cost and the importance of human factors in quality.