Course Outline

MGMT 442 : Introduction to Operations Management

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Last approved: Wed, 20 Jan 2016 13:36:34 GMT

Last edit: Wed, 20 Jan 2016 13:36:33 GMT

College of Business (WBUAD)
Introduction to Operations Management
Operations Management is a study of activities that create value in the form of goods and services by transforming inputs into outputs. The course will cover the principles of management to the planning, control, design, operation, and updating of operational systems both in the manufacturing and service sectors. Topics such as forecasting, total quality management, process control techniques, capacity management, location strategies, layout strategies, inventory management, material requirements planning, aggregate planning, and supply chain management, will be covered.

The aim of this course is to enable the students to answer the question "How do we design and operate a system to create value." More specifically, when the student has completed this course the student should be able to explain: (i) the key decisions made in designing and operating a system, and (ii) the approaches used to measure and control the performance of a system.

Upon completion of the course, students will be able to do the following:

1. Understand the importance of operations strategy and its competitive advantage for organization’s survival.2. Explain how to apply the quality management tools for process improvement.

3. Illustrate the applications of qualitative and quantitative models for forecasting demand of goods and services.

4. Discuss the concepts of aggregate planning, material requirements planning, and enterprise resource planning.

5. Point out the relationship between operations and other functional areas namely, marketing and finance.

6. Compare and Contrast the methods for location selection and different layout strategies.

7. Point out the approaches for managing capacity and demand in both service and manufacturing sectors.

8. Identify the approaches for managing inventory and the quantitative models for inventory control.

Located on the Daytona Beach Campus, the Jack R. Hunt Library is the primary library for all students of the Worldwide Campus. The Chief Academic Officer strongly recommends that every faculty member, where appropriate, require all students in his or her classes to access the Hunt Library or a comparable college-level local library for research. The results of this research can be used for class projects such as research papers, group discussion, or individual presentations. Students should feel comfortable with using the resources of the library. 

Web & Chat:
Text: (386) 968-8843
Library Phone:  (386) 226-7656 or (800) 678-9428


Written assignments must be formatted in accordance with the current edition of the Publication Manual of the American Psychological Association (APA) unless otherwise instructed in individual assignments.

ActivityPercent of Grade
Input Grading Item100

Undergraduate Grade Scale

90 - 100% A
80 - 89% B
70 - 79% C
60 - 69% D
0 - 60% F

Graduate Grade Scale

90 - 100% A
80 - 89% B
70 - 79% C
0 - 69% F
Aman Gupta - 1/18/2015
Peter E. O’Reilly - 1/18/2015
Aaron Glassman - 1/18/2015
Bobby McMasters
1-5 Bachelor of Science in Technical Management Employ supervisory and management skills needed to effectively lead and support
others within a team environment across business functions. (BSTM PO-1)

2. Apply research to solve business problems and communicate the results effectively. (BSTM PO2)

3. Analyze and evaluate business functions and processes, identify needs, and structure business approaches using problem-solving, critical thinking, and established methodologies and standards. (BSTM PO-3)

4. Know key principles of business and management disciplines and their business applications; and the possible interrelationships to technical management practices especially in the field of aviation and aerospace. (BSTM PO-4)

5. Demonstrate a proficiency in identifying and solving problems related to the specialty areas of Information Systems, Information Security, Project Management, Logistics and Supply Chain Management, Engineering Science, or Occupational Safety and Health knowledge and the interrelationships to business and technical management practices. (BSTM PO-5)
Key: 410