It is the policy of Embry-Riddle Aeronautical University to administer its educational programs both on and off campus in a manner that is fair, equitable, academically sound and in accordance with the appropriate regulations and criteria of its governing board, accrediting association, and federal and state laws and regulations. To this end, Worldwide students are provided an opportunity to express any complaints, grievances, or disputes.
Students are encouraged to first address any issues with the faculty or staff member for which the grievance is based. If unresolved, the student may electronically complete and submit the Grievance (Complaint) form, located on the Student Affairs ERNIE site, and send it to the Academic Operations Officer for follow up action in conjunction with the Enrollment & Campus Operations Office who will review the grievance and ensure that it is forwarded to the appropriate department or college if necessary for their review and action. The department or college will communicate back to the Student Affairs Office their decision, or recommended action. The Student Affairs Office will communicate with the student and provide further guidance if appropriate.
At any time, students may contact the Student Ombudsman to gain advice and specific direction in seeking a resolution.