EAGLEcard

Transactions

The cardholder must present their EAGLEcard at the time of purchase. All sales transactions charged to an account through the use of the Eagle Card are final at the point and time of sale. The cardholder is responsible for observing the amount charged during the transaction and monitoring balances. A cardholder can check their account balances online through ERNIE under My Accounts.

Deposits

The Eagle Dollars Account has a minimum deposit is $5.00. Deposits can be made at the Cashier Office or via the Web through ERNIE under My Accounts . The University reserves the right to suspend any account if a negative balance goes unpaid for more than 30 days, or if a student account is delinquent.

Statements

The cardholder may request a detailed statement of the EAGLEcard transaction history and/or activity at the EAGLEcard Office.

Error Resolution

If you feel there has been an error on your account, please notify the EAGLEcard Office within 60 days from the date of the transaction in question. In order to resolve the problem, we will require the following:

  • Name and student ID number
  • Description of the error or transaction in question
  • Dollar amount of the transaction in question
  • A clear explanation of why you believe there is an error.

Account Closing and Refund

Your funds in an EAGLEcard account are not transferable and no cash withdrawals are permitted from the account. The funds will stay there semester-to-semester, year-to-year, and will not be refunded unless the cardholder withdraws, graduates, or is dismissed from the University, with proof required. A request for a refund must be submitted to the Cashier’s Office.

Lost or Stolen Card

The cardholder is required to immediately contact the EAGLEcard Office in Building 13 during normal business hours (8 a.m. to 5 p.m.) or via the Web through ERNIE under My Accounts Manage My EAGLEcard if an EAGLEcard is lost or stolen. The cardholder is responsible for all transactions charged to their accounts prior to proper notification to the EAGLEcard Office, the Safety Office, or via the Web. Once the card has been reported as lost or stolen, all accounts and privileges accessed with the use of the EAGLEcard will be deactivated.

Replacement of Lost/Stolen or Replacement Cards

A replacement fee of $20.00 will be charged for lost cards. The fee will be waived if a card was reported as stolen and a report number was issued by Campus Safety. A replacement fee of $10.00 will be charged for damaged cards if the cardholder turns in the non-functioning card to the EAGLEcard Office.

Disclosure of Accounting Information to Third Parties

The University will disclose information to third parties about the account holder’s account(s) or the transfer made only:

1. In order to comply with court orders or other applicable laws, or

2. if the account holder gives written or verbal permission, or

3. if the student’s account receivables is in the third party’s name.

All policies and procedures are subject to change